Our Shipping and Returns Policy is designed to ensure hassle-free return process, ensuring customer satisfaction. Learn more. 



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TOTA SKINCARE, A-8-2 Concerto North Kiara, 18 Jalan Dutamas Orkid, 51200 Kuala Lumpur
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to TOTA SKINCARE, accessible from totaskincare.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service,
    as applicable.

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were not used, opened or damaged.
  • If products have been opened, then these cannot be returned. All customers have 15 days from receiving the product to request a full refund minus shipping costs. This refund, however, can only be administered if the product is shipped back with the original seals intact.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: TOTA SKINCARE, A-8-2 Concerto North Kiara, 18 Jalan Dutamas Orkid, 51200 Kuala Lumpur Malaysia. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at support@totaskincare.com


Last updated: 15 November 2023

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