Last updated: 15 November 2023

Please read these terms and conditions carefully before using Our Service.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of these Terms and Conditions:

  • Affiliate: An entity that controls, is controlled by, or is under common control with a party. “Control” indicates ownership of 50% or more of the shares, equity interest, or other voting securities for the election of directors or other managing authority.
  • Account: We create a unique account for you to access specific parts of our Service.
  • Country: Specifically refers to Malaysia.
  • Company: In this Agreement, “the Company,” “We,” “Us,” or “Our” refer to TOTA SKINCARE, located at A-8-2 Concerto North Kiara, 18 Jalan Dutamas Orkid, 51200 Kuala Lumpur.
  • Device: Any equipment capable of accessing the Service, such as a computer, cellphone, or digital tablet.
  • Feedback: Your input, innovations, or suggestions regarding the attributes, performance, or features of our Service.
  • Goods: Denotes the items available for sale on the Service.
  • Orders: Your requests to purchase Goods from Us.
  • Promotions: Contests, sweepstakes, or other offers available through the Service.
  • Service: Indicates the Website.
  • Terms and Conditions (or “Terms”): These particular terms that constitute the complete agreement between You and the Company concerning the Service’s use.
  • Third-party Social Media Service: Any services or content provided by a third-party, including data, information, products, or services that might be accessible or made available via the Service.
  • Website: Refers to TOTA SKINCARE, accessible at
  • You: Refers to the individual, company, or other legal entity accessing or using the Service, as applicable.


Terms and Conditions: These conditions establish the agreement between You and the Company, governing the use of this Service. They outline the rights and responsibilities of all users.

Access and Usage of Service: Your ability to access and use the Service relies on Your acceptance and adherence to these Terms and Conditions. They are applicable to all visitors, users, and individuals who access or use the Service.

Agreement by Usage: By accessing or using the Service, You agree to comply with these Terms and Conditions. Disagreement with any part of these terms may limit or restrict Your access to the Service.

Privacy Policy: Your access and use of the Service also necessitate Your acceptance and compliance with Our Privacy Policy. This Policy elaborates on Our procedures for collecting, using, and disclosing Your personal information when using the Application or Website. It details Your privacy rights and the legal protections afforded to You. We strongly recommend thoroughly reviewing Our Privacy Policy before using Our Service.

Placing Orders: When placing an Order for Goods through the Service, You confirm that You possess the legal capacity to enter into binding contracts.


Your Information

Order Placement: When placing an Order for Goods on the Service, You may need to provide specific information related to Your Order. This includes, but is not limited to, Your name, email, phone number, credit card details including the expiration date or PayPal information, billing address, and shipping details.

Your Representation and Warranty: You affirm that You hold the legal authority to use any credit or debit card(s) or other payment method(s) for any Order. Additionally, the information You provide to us is accurate, truthful, and complete.

Information Submission: By providing such details, You authorize us to share this information with third-party payment processors to facilitate the fulfillment of Your Order. We retain the right to refuse or cancel Your Order at any time for various reasons, including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

Order Refusal and Returns Policy: We retain the authority to decline or annul Your Order if suspicion arises regarding fraud, unauthorized, or illegal transactions. The return of purchased Goods is exclusively governed by these Terms and Conditions and Our Returns Policy.

Incorporation of Returns Policy: Our Returns Policy is an integral part of these Terms and Conditions. We encourage You to review Our Returns Policy to understand Your cancellation rights.

Conditions for Order Cancellation: Your ability to cancel an Order is limited to Goods returned in their original condition, including all accompanying instructions, documents, and packaging. Goods that are damaged, altered beyond original packaging, or not in the condition You received them will not be eligible for a refund. Hence, it’s essential to handle purchased Goods responsibly while in Your possession.

Reimbursement Process: Reimbursement will be made within 14 days from the receipt of returned Goods. The refund will be issued through the same payment method used for the Order, and no additional fees will be charged for the reimbursement.

Non-Cancellable Goods: You do not have the right to cancel an Order for the supply of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

We regularly update our selection of Goods on the Service. Items available may occasionally be inaccurately priced, described, or temporarily unavailable. Delays in updating Goods information on the Service and on other platforms where we advertise may occur.

We do not guarantee the absolute accuracy or completeness of any information, including prices, product images, specifications, availability, or services. The Company reserves the right to modify or correct errors, inaccuracies, or omissions at any time without prior notice. Prices may be revised even after accepting an Order due to factors beyond our control, such as government actions, variations in customs duties, increased shipping charges, or higher foreign exchange costs. In such cases, You have the right to cancel Your Order.

All purchased Goods are subject to one-time payment, which can be made using various methods available, such as Visa, MasterCard, Affinity Card, American Express cards, or online payment methods like PayPal.

Payment cards (credit or debit cards) undergo validation checks and require authorization from Your card issuer. Failure to obtain the necessary authorization releases us from liability for any delivery delay or non-delivery of Your Order. Any Promotions offered through the Service may have separate rules apart from these Terms. If participating, review both the specific rules and our Privacy Policy. In case of conflicting rules between the Promotion and these Terms, the Promotion rules prevail.

When creating an account with Us, You must provide accurate, complete, and current information at all times. Failure to comply constitutes a breach of the Terms, leading to immediate account termination.

You are responsible for safeguarding Your password for accessing the Service, whether on Our platform or a Third-Party Social Media Service, and for all activities under Your password. Do not disclose Your password to any third party. Notify Us immediately if there is any security breach or unauthorized use of Your account.

Your username must not infringe on the rights of others, be offensive, vulgar, or obscene. Any feedback You provide to the Company becomes our property. If such an assignment is ineffective, You grant Us a non-exclusive, perpetual, irrevocable, royalty-free license to use, reproduce, and modify such Feedback without restrictions.

Our Service may contain links to third-party websites or services not owned or controlled by the Company. We are not liable for the content, privacy policies, or practices of these third-party sites or services. You acknowledge and agree that the Company shall not be responsible for any damage or loss arising from the use or reliance on such content, goods, or services.



If any provision within these Terms becomes unenforceable or invalid, we’ll modify and interpret it to fulfill its intended purpose to the greatest extent permitted by applicable law. The remaining provisions will remain fully effective and enforceable.



Apart from what’s outlined here, the failure to enact a right or enforce an obligation within this agreement won’t hinder a party’s ability to do so later. Nor will overlooking a breach excuse subsequent breaches. We retain the right, solely at Our discretion, to alter or substitute these Terms at any time. If a revision is substantial, We’ll endeavor to give a minimum of 30 days’ notice before the new terms take effect. The determination of what constitutes a significant change rests solely with Us.

By continuing to use Our Service after these revisions take effect, You agree to abide by the updated terms. If You disagree with the new terms, in part or in whole, kindly discontinue using the website and the Service.


Contact Us

If you have any questions about these Terms and Conditions, please contact us at